Inbound Account Executive - Italy - SMB Market

About

At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!

That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.

Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.

For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.

For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.

We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 7 years, more than 19,000 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 8 million consumers.

The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.

Job Description

Since Alma's creation in 2018, our growth has been exceptional with hundreds of new merchants adopting our solutions every month. We currently collaborate with 19,000+ merchants across 10 European countries, and the effective qualification and conversion of inbound leads is a pivotal focus for us.

About the Job

We are seeking a driven and customer-focused Inbound Account Executive to join our team. In this crucial role, you will be responsible for managing and converting inbound leads into successful partnerships. By responding to interest generated via our marketing efforts, you will act as the first point of contact for prospective clients and play a key role in expanding Alma’s footprint in the Italian market. You will be based in either Milan or Paris, with occasional travel between the two cities.

About the mission

Lead Qualification & Conversion

  • Manage a high volume of inbound leads through phone, email, and video calls.
  • Qualify prospects by understanding their needs, budget, and decision-making process.
  • Convert qualified leads into active customers by clearly communicating Alma’s value proposition.

Sales Process Management

  • Guide prospects through the sales funnel from initial interest to onboarding.
  • Collaborate with the sales and marketing teams to improve lead quality and conversion strategies.
  • Maintain detailed and accurate records of all interactions and deals in our CRM.

Customer Needs & Solutioning

  • Conduct needs assessments to tailor Alma’s solutions to each prospect.
  • Provide clear product demonstrations and answer detailed questions about our platform.
  • Serve as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges.

Reporting & Optimization

  • Provide regular feedback to marketing and product teams on lead quality and customer insights.
  • Track and report on sales performance and funnel metrics.
  • Continuously improve sales approaches and messaging based on data and learnings.

About you

Experience

  • At least 1 year of experience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment.
  • Proven ability to manage a high volume of leads and achieve conversion targets.

Skills

  • Excellent communication and active listening skills.
  • Strong ability to quickly build rapport and understand customer needs.
  • High level of organization and attention to detail.
  • Comfortable using CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms.
  • Fluency in English and Italian is required.

About the recruitment process

  1. Interview with the Recruiter (30 min)
  2. Interview with the Hiring Manager (45 min)
  3. Take home test
  4. Interview with the General Manager of Italy (30 min)
  5. Interview with the VP Sales (30 min)

 

Additional Information

  • Contract Type: Full-Time
  • Location: Milan
  • Possible partial remote