Community Relations Specialist (German speaker) at BlaBlaCar: job

About

BlaBlaCar is the world’s leading community-based travel app enabling 29 million active members a year to share a ride in 21 countries. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip. With the mission to be the go-to marketplace for shared travel, BlaBlaCar combines carpooling with bus journeys from over 6 000 operators to offer a wide choice of affordable and sustainable travel solutions, all in one app.

In 2024, BlaBlaCar’s trusted community connected 2.6 million meeting points worldwide and enabled 119 million human connections. Carpool drivers saved 538 million euros, and all BlaBlaCar’s mobility services contributed to avoiding 2.5 million tonnes of CO2 emissions.

Job Description

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany.

Your responsibilities:

Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.

Animate coaching sessions for team members (internal and external).

Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.

Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).

Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your qualifications:

Previous experience in customer service (at least 1 year)

Excellent communication and active listening skills with a willingness to help others

A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level

Full working proficiency in English and German (Please send your CV in English)

You fit with ourBlaBlaPrinciples

You thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, be aligned with business priorities

Nice to have: Proficiency in French

What we have to offer:

4 additional weeks on top of legal maternity/paternity leaves

Financial support for home office equipment (2000 PLN)

Minimum 20 days holidays per year (based on work experience)

Local meal plan policy (320 PLN/month)

Public transport (50 PLN/month)

Multisport membership

Private health insurance (Allianz)

Free unlimited carpooling & bus rides

Personal growth via trainings, mentorship, and internal mobility programs

Employee Stock ownership plan

Regular team building events

Mental health support through Moka.care

1 day off per year to test our product

1 day per year for social engagements with non-profits

Interested in joining the ride?

a 45-min video-call with one of our Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questions

a fully remote exercise to evaluate your technical skills

a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role